What to Expect: Your First 30 Days in Circle Pines

Most cleaning problems — missed surfaces, inconsistent crews, price surprises — start before the first visit. They start when the scope isn't written down. Our process is designed to eliminate that. Here's what happens from first call to ongoing service.

1. First call or quote request You call (866) 958-8773 or submit the quote form. We collect square footage, restroom count, frequency preference, and access details. We give you a monthly range on the first call.
2. Walkthrough If the range works, we schedule a 20-minute walkthrough of your space. We confirm the scope, note anything specific to your building (floor types, access points, secure areas), and assign a crew.
3. Written scope delivered Within 48 hours of the walkthrough you receive a written scope of work and a flat monthly figure. The scope lists every area, surface, and frequency. You review it before signing anything.
4. Crew introduction You meet the assigned crew before the first visit. Same crew, same nights, every week. If a crew member is out, you're notified in advance and the replacement is briefed on your scope.
5. First clean The first visit follows the written scope exactly. A supervisor checks the work before leaving the building on the first night.
6. 30-day check-in One month in, we call to confirm the scope is performing as expected. If anything needs adjusting — a restroom that needs more attention, a surface we should skip — we update the scope in writing at no additional charge.
7. Ongoing service After the 30-day check-in, service continues on the agreed schedule. You have a direct contact number for the account and can reach us Mon–Fri 8:30am–5:00pm at (866) 958-8773 for any issues.

Response-Time Commitment

If you contact us about a service issue during business hours, you get a response the same day. If you contact us after 5pm, you get a response the next business day. We don't guarantee same-night re-cleaning for every issue, but we do guarantee a response and a plan within one business day.

What We Don't Do

We don't take on a job without a walkthrough. We don't quote by email without a conversation. We don't start service without a signed scope. These steps add two to three days to the front end of the process and they're worth it — for both sides.