Switching cleaning companies can feel like a big lift — and without a plan, the transition period can mean missed cleans, access key confusion, and a temporary dip in service quality. But done right, switching is straightforward and the disruption is minimal.
Step 1: Review Your Current Contract
Before you do anything else, re-read your existing contract. Check your notice period for cancellation (typically 30–60 days), any early termination penalties, and what happens to keys or access codes at the end of the relationship. Send your cancellation notice in writing and keep a copy.
Step 2: Choose Your New Provider Before You Cancel
There should be no gap in cleaning service. Source and select your new provider while still under your existing contract, so the new company's start date aligns with the end of the old contract.
Step 3: Conduct a Thorough Walkthrough With the New Provider
Walk your entire facility with your new provider, pointing out:
- Every room and space included in the scope
- Areas that required special attention or had problems with the previous company
- Areas that should never be entered (server rooms, executive areas)
- Locations of supplies, cleaning products, equipment storage
- Building access procedures (alarm codes, key protocols)
Step 4: Communicate the Change to Your Team
Let your office manager and anyone who interfaces with cleaning staff know that the company is changing, what the new schedule is, and who to contact if they have issues or feedback.
Step 5: Evaluate Carefully in the First 30 Days
Do walkthroughs weekly for the first several weeks. Note any missed tasks and communicate them promptly. Establishing the standard early shapes the service quality you'll receive long-term.
Step 6: Formally End the Prior Relationship
Confirm in writing that the prior contract is terminated, retrieve all keys and access codes from the departing company, and ensure any outstanding invoices are settled.
Ready to make the switch? Request a Written Quote